One of the most important ways that hospitals assess and improve their quality is to ask patients what they think. St. Joseph Hospital currently assesses patient satisfaction with two different types of surveys. First, an outside company, Press Ganey Associates, conducts mail surveys of a random sample of St. Joseph Hospital patients. The first section of this web page shows the results of the Press Ganey Associates surveys.

The second section of this web page shows the results of a survey developed by the Centers for Medicare and Medicaid (CMS). The Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) will be utilized by all adult hospitals submitting data to CMS. Two of the HCAHPS questions are general: one asks patients to rate their overall experience at the hospital and the other asks patients whether they would recommend the hospital to friends and family. Other questions ask patients to rate their experiences related to communication with hospital staff, the hospital environment, medication, pain control, and discharge information. Once CMS publishes the national findings of this survey, we will post database comparisons.
2007 Inpatient Satisfaction by Nursing Unit
2007 Outpatient Satisfaction by Service
Emergency Department Patient Satisfaction - 2 Year Trend
Oncology Center Patient Satisfaction - Q4, 2007
Inpatient Gynecology Patient Satisfaction - Q4, 2007

WHAT OUR PATIENTS SAY ABOUT US We ask our patients to rate our care as one way to evaluate and improve our services. (For more detail, click on each underlined measure below. A dash " - " means that there is no available comparison.)	SJH 2006	SJH 2007	Top* 10%
HOSPITAL STAY		Back to Top
Overall satisfaction: Patients rated all aspects of their hospital stay using a scale of Very Good (100) to Very Poor (0).	86	85	87
Pain management: Patients rated how well their pain was controlled during their hospital stay using a scale of Very Good (100) to Very Poor (0).	89	87	88
Emotional support: Patients rated how well their emotional and spiritual needs were met during their hospital stay using a scale of Very Good (100) to Very Poor (0).	87	86	87
Involved in decisions: Patients rated the effort of staff to involve them in decisions about their treatment using a scale of Very Good (100) to Very Poor (0).	86	84	87
EMERGENCY DEPARTMENT		Back to Top
Overall satisfaction: Patients rated all aspects of their visit to the emergency room using a scale of Very Good (100) to Very Poor (0).	87	87	88
OUTPATIENT SERVICES		Back to Top
Overall satisfaction: Patients rated their overall satisfaction with their outpatient visit using a scale of Very Good (100) to Poor (0).	90	92	94
Staff sensitivity: Patients rated the sensitivity of all staff to their personal needs during their outpatient visit using a scale of Very Good (100) to Poor (0).	91	92	94
Ease of registration: Patients rated the ease of registering for an appointment using a scale of Very Good (100) to Poor (0).	92	93	94
APPOINTMENT WITH PHYSICIAN		Back to Top
Overall satisfaction: Patients rated their overall satisfaction with a visit to their provider using a scale of Very Good (100) to Poor (0).	95	94	92
Staff sensitivity: Patients rated the sensitivity of all staff to their personal needs during a visit to their provider using a scale of Very Good (100) to Poor (0).	93	93	92
Ease of making appointment: Patients rated the ease of making an appointment with their provider using a scale of Very Good (100) to Poor (0).	93	93	93
Confidence in provider: Patients rated their confidence in their provider using a scale of Very Good (100) to Poor (0).	96	95	95
Involved in decisions: Patients rated how well they were involved in their medical decisions using a scale of Very Good (100) to Poor (0).	95	95	94

HCAHPS** The Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) is a survey developed by the Centers for Medicare and Medicaid (CMS). It will be utilized by all adult hospitals submitting data to CMS.	SJH %
HCAHPS - OVERALL RATINGS
Rated SJH a 9 or 10 (on scale of 1-10)	65
Would definitely recommend SJH to friends/family	73
HCAHPS - % OF INPATIENTS WHO RESPONDED "ALWAYS"
The nurses treated you with respect & courtesy	83
The nurses listened carefully to you	70
The nurses explained things in a way you could understand	68
The call light was responded to as soon as you wanted	53
You received help toileting as soon as you wanted	59
The doctors treated you with respect & courtesy	84
The doctors listened carefully to you	75
The doctors explained things in a way you could understand	68
Your room and bathroom was kept clean	71
The area around your room was quiet at night	55
Your pain was well controlled	63
The staff did everything they could to help with pain	75
The staff told you what the new medicine was for	69
The staff explained possible side effects of the new medicine	40
HCAHPS - % OF INPATIENTS WHO RESPONDED "YES"
The staff talked about whether you would have the help you need once you went home	82
The staff provided you with information about symptoms or problems to look out for once you went home	80