Covenant Health is an innovative, Catholic regional delivery network and a leader in values based, not-for-profit health and elder care. We sponsor hospitals, nursing homes, assisted living residences and other health and elder care organizations throughout New England.
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Patient and Family Advisory Council

Our mission is to work together with St. Joseph Hospital and Medical Staff to enhance family-centered care.

Started in November 2009, our Patient and Family Advisory Council serves as a formal mechanism for involving patients and families in policy and program decision making in the health-care setting.


The purpose of the Patient and Family Advisory Council is:

  • To work together with St. Joseph Hospital and medical staff to promote family-centered care.
  • To collaborate with St. Joseph Hospital and medical staff in improving the quality of care provided to patients and their families in both inpatient and outpatient settings.
  • To improve patient and family satisfaction.
  • To offer input to St. Joseph Hospital leadership in planning and evaluating services, programs and policies.
  • To promote a positive relationship between St. Joseph Hospital and the community; to serve as a vital link between the hospital and the community
  • To contribute to the education of present and future health care providers.

Project Updates

The Patient and Family Advisory Council have been involved in a variety of projects including:

  • Improving patient care and patient flow in the Emergency Room
  • Discussing how Health Care Reform will affect our community
  • Working on communication to explain the Hospitalist Program to patients and their families
  • Improving patient education materials including the inpatient admission packet
  • Reviewing and providing input into hospital policies

For More Information

If you would like more information on joining the Patient and Family Advisory Council, please contact Jeanne Wilson at (603) 882-3000 Ext. 67201.

The PFAC team is ALWAYS

Available to Listen, Willing to Assist, Yielding Solutions”