Virtual visits now available. You may be able to schedule a virtual visit with your provider. For more information, call your doctor’s office.
Covenant Health is an innovative, Catholic regional delivery network and a leader in values based, not-for-profit health and elder care. We sponsor hospitals, nursing homes, assisted living residences and other health and elder care organizations throughout New England.
LOCATIONS

Let's Move Forward

Moving Forward

As Mission-focused and dedicated healthcare professionals, we’ve been compassionately serving the needs of the community for more than 110 years.

As ever, the St. Joe's team stands ready to serve the community by providing safe, high-quality healthcare to all those in need. We will eagerly meet the challenges of providing care in a post-COVID world through innovation and by always putting safety and the needs of our patients first.

Learn more about COVID-19 here.

Your Safety Is Our Priority

You can be confident in the care you receive at St. Joe's.

  • Everyone entering our facility – including our employees – is screened for possible COVID-19 symptoms every day.
  • We provide every staff member, patient, and visitor with a mask.
  • We require appropriate social distancing be maintained in all patient areas.
  • Our staff wears appropriate personal protective equipment (PPE) when treating patients.
  • We clean our unit and exam rooms thoroughly and often.
  • We maintain strict adherence to all state and national guidelines.

If you see something that concerns you, please make sure to let us know!

Visitation Policy: Updated 7/24/20

The following visitation policy has been implemented to limit the exposure of our visitors, employees and providers to potentially affected patients.

  • Visitor Hours- Patient and visitor access to the Hospital will only be allowed in the Main Entrance from 6:00 am to 7:00 pm. and the Bridge Entrance from 7:00am to 5:00pm.

  • Screening-All visitors are subject to Covenant screening protocols, which may include temperatures and symptoms questionnaires.

  • Permitted Visitors- Visitors will be restricted with the following exceptions:

    • Minors: In the case of a minor, one (1) parent/guardian must remain onsite.

    • Emergency Department: One visitor per patient will be allowed in the emergency department only. Visitor must always wear a mask and may not leave the associated patient’s room.

    • Inpatient Units: Visitors will only be permitted with the permission of the attending physician.

    • Outpatient Surgery and Invasive Procedural Areas:

      • One visitor may accompany the patient if the patient agrees and staff feel it is important to their experience.

      • Visitors will be asked to leave the facility during the patient’s procedure.

      • Visitors may be called upon discharge to speak with the provider and or review discharge information by nursing.

    • Hospital Outpatient Departments and Ambulatory Practices: A visitor may only be allowed if the patient requires assistance due to impaired/limited mobility.

  • Approved Visitors:

    • Will be provided a dated visitor sticker to visible during their entire visit and disposed of when exiting the property.

    • Perform hand hygiene prior to entering the facility and upon entering and leaving the patient’s room/care area

    • Wear a mask at all times while in the facility according to the hospital’s PPE policy.

    • Not move throughout the facility other than the area where the patient is located

    • Remain with the patient they are visiting/accompanying to and from the destination/appointment and exit the facility when done, or at the direction of the care team.

  • Visitors of a COVID positive/PUI patients will follow all the requirements in (4) above and the following additional requirements:

    • Wear Appropriate PPE (provided by the hospital) which includes: Disposable face mask, face shield, gown, gloves

    • Nursing Staff will log patients’ visitors on a log (see attached) which will be kept on each unit.

    • Nursing Staff will explain risks to the visitor and documented in EMR.

    • Visitors for COVID positive/PUIs must be escorted by SJN upon the end of their visit.

 

Virtual Care Options for You

It’s important to stay connected with your medical team, and to not delay your medical care. While we have taken every precaution to ensure St. Joe's is a safe place for you to receive care, virtual options are available if you are unable to see us in person.

A telemedicine appointment is a safe, effective, and convenient alternative to an in-person appointment with your healthcare provider. We currently offer Telehealth services out of our Milford Medical Center Urgent Care Clinic and many of our Primary Care practices. Click here to learn more about virtual visit options.