Covenant Health is an innovative, Catholic regional delivery network and a leader in values based, not-for-profit health and elder care. We sponsor hospitals, nursing homes, assisted living residences and other health and elder care organizations throughout New England.
LOCATIONS

Patient Satisfaction

St. Joseph Hospital measures patient satisfaction through nationally-recognized healthcare research organization, Press Ganey, Inc. The surveys which are mailed to patients' homes, in order to ensure confidentiality, ask patients to rate various aspects of their visit on a scale of very good (100 percent) to poor (0 percent). Results are reported to department directors on a regular basis. Feedback from patients allows us to constantly focus on performance improvement, while enhancing our services and programs.